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Return Policy

Return & Refund Policy

Dear Valued Customer,To ensure you can experience SNOVA products with complete peace of mind, we offer a hesitation-period return service. Please find the details below:

Please inspect your items as soon as you receive them.If the product is defective, damaged, or does not match your order, kindly contact us within 7 days of delivery, and we will resolve the issue for you as quickly as possible.

Customer Service Hotline: 2493 0010 Service Hours: Monday to Friday, 09:00–16:00 (excluding public holidays)

Return Guidelines

When processing a return, please include the original delivery note and the product itself. If your order included complimentary gifts, they must also be returned together.

For the protection of both parties, return rules differ based on purchase type:

✧ One-time / Single Purchase

All products come with a 7-day hesitation period. Returns are accepted only if the product remains unopened and unused. Once the seal is broken or the product has been used, returns will no longer be possible.
The hesitation period is not a trial period. Except for the first subscription purchase of the Placenta Elixir, items that have been opened are considered used and are non-returnable. Thank you for your understanding.

If a missing item is confirmed, we will arrange for a replacement to be shipped promptly. However, if our shipment recording confirms that the order was packed correctly and all items were included, we regret that we will be unable to provide an additional replacement.

If you have any questions about our products or the return process, please feel free to contact us anytime.The SNOVA Customer Service Team is here to assist you wholeheartedly. ♡