Snova HK – Terms of Use
Welcome to the Snova HK website (“this Website”).
The Snova HK website provides the content and services on this Website in accordance with the following Terms of Use. These Terms of Use set out the agreement between Perfect Ad Net Limited (“the Company”, “we”, “us”) and each user of the Website (“you”, “user”) regarding your use of the Website.Our Privacy Policy, which explains our practices regarding the collection of information through the Website, forms part of these Terms of Use. By accessing or using this Website, you confirm that you have read, understood, and agree to be bound by these Terms of Use.
1. Provision of Services(1) This Website provides the following services:
- Information about products and services, and order confirmation;
- Delivery service for ordered products;
- Other services as specified on this Website.
(2) Due to market changes and other commercial factors beyond our control, we cannot guarantee that products ordered through this Website will always be in stock. If the ordered product is out of stock, both you and the Company have the right to cancel the order in accordance with these Terms of Use, or the parties may agree on alternative arrangements.
2. Products and Services for Personal Use OnlyAll products and services provided on this Website, including any free gifts, are intended solely for personal use. You must not sell or resell any products, services, or gifts purchased or obtained from us.We reserve the right to cancel or modify any order (or the quantity of any order) placed through the Website, with or without notice, if we believe the order violates these Terms of Use.
3. Accuracy of InformationWe make reasonable efforts to ensure that the information on this Website, including product descriptions and prices, is accurate. However, to the extent permitted by applicable law, the Website may contain errors, inaccuracies, omissions, or outdated information.We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.
4. Order Acceptance(1) We may refuse any order for the following reasons (among others):
- The order contains false, incomplete, or incorrect information;
- The order cannot be confirmed due to technical reasons or reasons beyond our control.
(2) All information displayed on the Website (e.g., product name, price, description) constitutes an invitation to treat. Placing an order through the Website constitutes your offer to purchase. A contract is only formed when we send you confirmation that the product has been dispatched or when the product has been delivered to the specified address.
(3) You agree that if any information on the Website is inaccurate or if a product is out of stock, we may cancel, amend, or limit the order quantity. You are responsible for verifying the accuracy of all order details (including product ordered and delivery address) before placing an order.
(4) Delivery fees will be calculated and charged according to the delivery policy displayed on the Website and the delivery method you select. We reserve the right to revise prices and delivery fees without prior notice.
5. Payment MethodsWe offer various payment platforms to suit our customers’ needs, including VISA, MASTER, and other available methods displayed on the Website.
6. Delivery(1) We do not guarantee delivery on a specific date, but we undertake to pack and dispatch orders within 14 days from the date of order placement. We will take reasonable steps to keep you informed about product availability and dispatch status. If a product is out of stock, we will notify you in accordance with these Terms.
(2) Delivery method, delivery fees payable by you, and estimated delivery time will be clearly stated for each product. If delivery cannot be made within the agreed period, we will contact you to discuss alternative arrangements.
(3) In exceptional circumstances, delivery dates may be changed after notifying you.
7. Order Cancellation(1) You may cancel an order in the following situations:
- By mutual agreement with the Company;
- The ordered product is out of stock;
- The price displayed is incorrect and you notify us before dispatch.
(2) We may cancel your order in the following situations:
- By mutual agreement;
- The product description is clearly incorrect or the product is out of stock;
- Your order information is incorrect or the order quantity/amount exceeds available stock.
(3) We may also cancel your order in the following circumstances:
- Due to force majeure, system failure, third-party intrusion, or any other circumstances beyond our control;
- We reasonably suspect that your purchase behavior violates principles of fairness or good faith (e.g., resale, repeated unjustified refusal of delivery);
- Any other situation as set out in the Terms of Use published or updated on the Website.
Post-Cancellation Arrangements(1) If a product is out of stock, we will notify you immediately. If payment has already been made, we will process a refund within 30 working days after agreement or receipt of payment (may be extended in exceptional circumstances).(2) Upon receipt of returned goods, we will refund the remaining amount (after deducting relevant fees) within 30 working days (may be extended in exceptional circumstances).(3) For credit card payments, we will request the card issuer to process the refund in a timely manner.(4) Unless otherwise provided in these Terms or required by law, if you refuse delivery or request return, you shall bear the relevant delivery costs and bank charges. Refunds will only be processed after return is confirmed.(5) If you request return or exchange, all free gifts or promotional items must also be returned. If any items have been used, we will deduct the corresponding value from the refund.
8. Intellectual PropertyUnless otherwise stated, all content on this Website, including text, images, graphics, logos, icons, audio, data compilations, and software (collectively “the Content”), and all intellectual property rights therein (including but not limited to copyright, trademarks, designs, and goodwill), belong to Perfect Ad Net Limited and are protected by the laws of Hong Kong and applicable international laws, conventions, and treaties.You are strictly prohibited from using any Content for commercial purposes, including reproduction, modification, distribution, or transmission, without our prior written authorization.
9. Your Obligations and ResponsibilitiesBy accessing or using this Website or any Content, you agree to comply with these Terms of Use and any instructions or warnings on the Website. You must act in good faith and in accordance with applicable laws.You may not modify, interfere with, or damage the integrity or operation of the Website or any Content.If you negligently or intentionally breach any obligation under these Terms, you shall be liable for any loss or damage suffered by the Company, its partners, affiliates, or licensors.
10. Your AccountYou are solely responsible for all communications and activities conducted through your account, username, and/or password.If you access or use the Website on behalf of another person, you represent that you have the authority to bind that person to these Terms.You may cancel your account at any time.
11. Responsibility for Protecting Your Account and Password(1) You are responsible for managing your account and password and for keeping your account information up to date.(2) You must not disclose your password to any third party.(3) If you suspect unauthorized access or use of your account or password, you must notify us immediately and follow our instructions.(4) We shall not be liable for any loss caused by your failure to comply with the above obligations.
12. Third-Party LinksWe are not responsible for the content of any external websites linked to or from this Website. Links are provided for convenience only and do not imply endorsement by us.You access external websites at your own risk. We shall not be liable for any loss, damage, or offense arising from the use of or reliance on any content, goods, or services from linked websites.
13. Special Offers, Features, and EventsCertain promotions, features, or events on the Website may be subject to additional or separate terms, rules, or policies. By participating, you agree to be bound by those additional terms.
14. User ContentIf you upload, post, transmit, share, or otherwise provide any suggestions, ideas, data, text, images, videos, or other materials (“User Content”), you are solely responsible for such content.You grant us a perpetual, worldwide, irrevocable, royalty-free, non-exclusive license to use, reproduce, modify, distribute, display, perform, and exploit your User Content in any manner and for any purpose (including product development, marketing, etc.).You represent and warrant that you own or control all rights to your User Content and that it does not violate any law or third-party rights.We have no obligation to review or monitor User Content and shall not be liable for any User Content.We reserve the right (but have no obligation) to refuse, remove, or delete any User Content at our sole discretion, and to suspend or terminate accounts of users who violate these Terms.
15. DisclaimerThis Website, its content, products, and services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we make no representations or warranties of any kind, express or implied, regarding the operation of the Website, the accuracy, completeness, or currency of any content or products.We shall not be liable for any loss, damage, or injury of any kind arising from or related to the use of this Website, to the fullest extent permitted by law. This includes (without limitation) direct, indirect, incidental, punitive, or consequential damages, loss of data, profits, or property, or third-party claims.
16. Governing Law and JurisdictionThese Terms of Use are governed by the laws of the Hong Kong Special Administrative Region (“Hong Kong”) and are subject to the non-exclusive jurisdiction of the courts of Hong Kong.
Thank you for choosing Snova HK.
